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36px}select{-moz-appearance:none;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E")!important;background-repeat:no-repeat!important;background-position:right 10px center!important;background-size:16px 16px!important;padding-right:30px!important}[data-theme=dark] select{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%238a95a6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 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var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-lg);padding:6px;z-index:100;display:flex;flex-direction:column;gap:1px}.ws-menu-section{padding:8px 10px 4px;font-size:10px;font-weight:700;color:var(--fg-3);text-transform:uppercase;letter-spacing:.06em}.ws-menu-item{display:flex;align-items:center;gap:10px;padding:8px 10px;background:transparent;border:0;border-radius:var(--r-sm);cursor:pointer;text-align:left;width:100%;transition:background .1s}.ws-menu-item:hover{background:var(--bg-hover)}.ws-menu-item.active{background:var(--bg-active)}.ws-avatar{width:32px;height:32px;border-radius:var(--r-sm);display:inline-flex;align-items:center;justify-content:center;color:#fff;font-size:var(--fs-13);font-weight:700;flex-shrink:0}.ws-meta{flex:1;min-width:0}.ws-meta-name{font-size:var(--fs-13);font-weight:600;color:var(--fg)}.ws-meta-sub{font-size:var(--fs-11);color:var(--fg-3);margin-top:1px}.ws-menu-divider{height:1px;background:var(--border-2);margin:4px 0}.ws-menu-foot{display:flex;align-items:center;gap:8px;padding:7px 10px;background:transparent;border:0;border-radius:var(--r-sm);font-size:var(--fs-13);color:var(--fg-2);cursor:pointer;text-align:left;width:100%}.ws-menu-foot:hover{background:var(--bg-hover)}.nav-rail{display:flex;flex-direction:column;padding:6px;gap:2px;border-bottom:1px solid var(--border-2)}.nav-item{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:var(--r-sm);background:transparent;border:none;color:var(--fg-2);font-size:var(--fs-13);text-align:left;transition:all var(--dur-fast) var(--ease)}.nav-item:hover{background:var(--bg-hover);color:var(--fg)}.nav-item.active{background:var(--brand-100);color:var(--brand-700);font-weight:500}[data-theme=dark] .nav-item.active{background:var(--bg-active);color:var(--brand-400)}.sidebar.collapsed .nav-item{justify-content:center;padding:7px}.sidebar-body{flex:1;display:flex;flex-direction:column;min-height:0;overflow:hidden}.search-wrap{margin:8px 12px;position:relative;display:flex;align-items:center;gap:6px;padding:6px 8px;background:var(--bg-elev);border:1px solid var(--border);border-radius:var(--r-sm)}.search-wrap:focus-within{border-color:var(--brand-500);box-shadow:0 0 0 3px var(--ring)}.search-wrap>svg{color:var(--fg-4);flex-shrink:0}.search-input{flex:1;min-width:0;background:transparent;border:none;outline:none;font-size:var(--fs-12);color:var(--fg)}.search-input::placeholder{color:var(--fg-4)}.filter-tabs{display:flex;gap:2px;padding:0 8px 6px;border-bottom:1px solid var(--border-2)}.filter-tab{flex:1;padding:5px 6px;background:transparent;border:none;font-size:var(--fs-11);color:var(--fg-3);border-radius:var(--r-sm);display:inline-flex;align-items:center;justify-content:center;gap:4px;transition:all var(--dur-fast) var(--ease)}.filter-tab:hover{background:var(--bg-hover);color:var(--fg)}.filter-tab.active{background:var(--bg-elev);color:var(--brand-600);font-weight:600;box-shadow:var(--shadow-sm)}.filter-tab .count{font-size:10px;padding:0 4px;border-radius:999px;background:var(--bg-sunken);color:var(--fg-3)}.filter-tab.active .count{background:var(--brand-100);color:var(--brand-700)}.conv-list{flex:1;overflow-y:auto;padding:4px 0}.conv-item{padding:8px 12px;border-left:2px solid transparent;cursor:pointer;transition:background var(--dur-fast) var(--ease);display:flex;flex-direction:column;gap:4px}.conv-item:hover{background:var(--bg-hover)}.conv-item.active{background:var(--bg-elev);border-left-color:var(--brand-500)}.conv-row1{display:flex;align-items:center;gap:6px}.conv-ticket{font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-11);color:var(--fg-3);font-weight:500}.conv-customer-name{font-size:var(--fs-13);color:var(--fg);font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;min-width:0;letter-spacing:-.005em}.conv-item.unread .conv-customer-name{color:var(--fg)}.conv-time{margin-left:auto;font-size:var(--fs-11);color:var(--fg-4)}.conv-item.unread .conv-time{color:var(--brand-600);font-weight:500}.conv-title{font-size:var(--fs-12);color:var(--fg-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.3}.conv-item.unread .conv-title{font-weight:500;color:var(--fg)}.conv-row2{display:flex;align-items:center;gap:6px}.conv-ticket-sub{font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-11);color:var(--fg-4);font-weight:500;flex-shrink:0;background:none;border:0;padding:0;cursor:pointer}.conv-ticket-sub:hover{color:var(--brand-600);text-decoration:underline}.conv-customer-meta{font-size:var(--fs-11);color:var(--fg-4);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;min-width:0}.conv-customer{font-size:var(--fs-11);color:var(--fg-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;min-width:0}.unread-dot{background:var(--accent-500);color:#fff;font-size:10px;font-weight:700;min-width:16px;height:16px;border-radius:999px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center}.conv-tags{display:flex;gap:4px;flex-wrap:wrap}.conv-tag{font-size:10px;padding:1px 5px;border-radius:3px;background:var(--bg-sunken);color:var(--fg-3)}.ch-badge{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:4px;font-size:9px;font-weight:800;color:#fff;flex-shrink:0;letter-spacing:-.02em}.ch-badge .ch-mark{line-height:1}.ch-line{background:#06c755}.ch-messenger{background:#0084ff}.ch-ig{background:linear-gradient(135deg,#f58529,#dd2a7b,#8134af)}.ch-email{background:#5b6b7a}.ch-webchat{background:var(--brand)}.ch-whatsapp{background:#25d366}.ch-sms{background:#8a98a8}.ch-telegram{background:#229ed9}.ch-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 8px 3px 4px;border-radius:999px;background:var(--bg-soft);font-size:var(--fs-12);color:var(--fg-2);border:1px solid var(--border-2)}.ch-pill .ch-badge{width:14px;height:14px;font-size:8px}.sub-nav{padding:8px 6px 16px;display:flex;flex-direction:column;gap:1px;overflow-y:auto}.sub-nav-section{padding:12px 10px 4px;font-size:10px;font-weight:700;color:var(--fg-3);text-transform:uppercase;letter-spacing:.06em}.sub-nav-item{display:flex;align-items:center;gap:8px;padding:6px 10px;background:transparent;border:0;border-radius:var(--r-sm);font-size:var(--fs-13);color:var(--fg-2);cursor:pointer;text-align:left;width:100%;transition:background .1s}.sub-nav-item>span:nth-child(2){flex:1}.sub-nav-item:hover{background:var(--bg-hover)}.sub-nav-item.active{background:var(--bg-active);color:var(--brand-700);font-weight:600}[data-theme=dark] .sub-nav-item.active{color:#80d4c8}.sub-nav-item .count{font-size:11px;color:var(--fg-3);font-variant-numeric:tabular-nums}.sub-nav-tags{display:flex;flex-wrap:wrap;gap:4px;padding:4px 10px 0}.prio-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0;margin-left:2px}.prio-dot.p1{background:#e64545}.prio-dot.p2{background:#e89a2c}.prio-dot.p3{background:#2db9a9}.prio-dot.p4{background:#8a98a8}.sidebar-foot{margin-top:auto;padding:10px 12px;border-top:1px solid var(--border-2);display:flex;align-items:center;gap:8px}.me-info{flex:1;min-width:0;line-height:1.2}.me-name{font-size:var(--fs-12);font-weight:600;color:var(--fg)}.me-role{font-size:var(--fs-11);color:var(--fg-3)}.me-menu-wrap{position:relative}.me-menu{position:absolute;bottom:calc(100% + 6px);right:-4px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-lg, 0 10px 30px rgba(0,0,0,.12));min-width:180px;padding:4px;z-index:50}.me-menu-item{width:100%;display:flex;align-items:center;gap:10px;padding:8px 10px;background:transparent;border:none;font-size:var(--fs-13);color:var(--fg);text-align:left;border-radius:var(--r-sm);cursor:pointer}.me-menu-item:hover{background:var(--bg-hover)}.me-menu-item.danger{color:var(--danger, #d24545)}.me-menu-item.danger:hover{background:#d2454514}.me-menu-sep{height:1px;background:var(--border-2);margin:4px 2px}.rp-collab-wrap{position:relative}.rp-add.active{background:var(--brand-100);color:var(--brand-700);border-color:var(--brand-300)}[data-theme=dark] .rp-add.active{background:var(--bg-active);color:var(--brand-400)}.rp-collab-pop{position:absolute;top:calc(100% + 6px);left:0;right:0;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);box-shadow:0 10px 30px #0000001f;z-index:30;overflow:hidden}.rp-collab-search{display:flex;align-items:center;gap:6px;padding:8px 10px;border-bottom:1px solid var(--border-2);color:var(--fg-3)}.rp-collab-search input{flex:1;min-width:0;border:none;outline:none;background:transparent;font-size:var(--fs-13);color:var(--fg)}.rp-collab-list{max-height:240px;overflow-y:auto;padding:4px}.rp-collab-item{width:100%;display:flex;align-items:center;gap:8px;padding:6px 8px;background:transparent;border:none;text-align:left;border-radius:var(--r-sm);cursor:pointer;color:var(--fg)}.rp-collab-item:hover{background:var(--bg-hover)}.rp-collab-info{flex:1;min-width:0;line-height:1.25}.rp-collab-name{font-size:var(--fs-13);font-weight:500}.rp-collab-meta{font-size:var(--fs-11);color:var(--fg-3)}.rp-collab-empty{padding:14px;text-align:center;color:var(--fg-3);font-size:var(--fs-12)}.rp-assignee-remove{margin-left:auto;width:22px;height:22px;border-radius:999px;background:transparent;border:none;color:var(--fg-3);cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.rp-assignee-remove:hover{background:var(--bg-hover);color:var(--danger, #d24545)}.avatar{width:28px;height:28px;border-radius:50%;background:var(--brand-500);color:#fff;font-size:var(--fs-11);font-weight:600;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;position:relative;overflow:hidden}.avatar.xs{width:20px;height:20px;font-size:10px}.avatar.sm{width:24px;height:24px;font-size:10px}.avatar.lg{width:36px;height:36px;font-size:var(--fs-13)}.avatar.c1{background:#e5a043}.avatar.c2{background:#7c6fdf}.avatar.c3{background:#d1608e}.avatar.c4{background:#3e9d7b}.avatar.c5{background:#4e8ed1}.presence-dot{position:absolute;bottom:0;right:0;width:8px;height:8px;border-radius:50%;background:var(--success, #3e9d7b);border:2px solid var(--bg-panel)}.pill{display:inline-flex;align-items:center;padding:1px 7px;border-radius:3px;font-size:var(--fs-11);font-weight:500;white-space:nowrap}.pill.dept-cs{background:#d4f1ec;color:#0a6d60;border:1px solid #9adfd2}.pill.dept-rd{background:#e3def8;color:#4b3fb8;border:1px solid #beb3ee}.pill.dept-qa{background:#fde9d6;color:#9a560a;border:1px solid #f4c990}.pill.dept-pm{background:#fcdce5;color:#a93a68;border:1px solid #f1adc1}.pill.dept-ops{background:#d6e9fb;color:#1856a3;border:1px solid #a4cbf1}.pill.dept-fin{background:#f5e3c5;color:#7a4f10;border:1px solid #e3c388}.pill.dept-hr{background:#e2f0d4;color:#3a6d18;border:1px solid #b6dc92}.pill.dept-mkt{background:#fde0d6;color:#a13e1d;border:1px solid #f3b2a0}.pill.dept-customer{background:#fff4d6;color:#8a5b00;border:1px solid #f0d480;font-weight:700}[data-theme=dark] .pill.dept-customer{background:#dca02838;color:#f0d480;border-color:#dca02873}.pill.dept-bot{background:linear-gradient(135deg,#2db9a9,#4ec1a9);color:#fff;border:1px solid #228d80;font-weight:600;letter-spacing:.04em}.pill.dept-bot:before{content:"✦";margin-right:3px;font-size:9px;opacity:.9}[data-theme=dark] .pill.dept-cs{background:#2db9a92e;color:#6cdcc9;border-color:#2db9a966}[data-theme=dark] .pill.dept-rd{background:#7c6fdf38;color:#b4a8f0;border-color:#7c6fdf73}[data-theme=dark] .pill.dept-qa{background:#e5a04338;color:#f1c184;border-color:#e5a04373}[data-theme=dark] .pill.dept-pm{background:#d1608e38;color:#ecaac0;border-color:#d1608e73}[data-theme=dark] .pill.dept-ops{background:#4e8ed138;color:#a8cdf0;border-color:#4e8ed173}[data-theme=dark] .pill.dept-fin{background:#be8c3c38;color:#e3c388;border-color:#be8c3c73}[data-theme=dark] .pill.dept-hr{background:#6eaa5038;color:#b6dc92;border-color:#6eaa5073}[data-theme=dark] .pill.dept-mkt{background:#c85a3c38;color:#f3b2a0;border-color:#c85a3c73}[data-theme=dark] .pill.dept-bot{background:linear-gradient(135deg,#1d8e80,#2db9a9);border-color:#2db9a9}.status-pill{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:999px;font-size:var(--fs-11);font-weight:500;white-space:nowrap}.status-pill:before{content:"";width:6px;height:6px;border-radius:50%}.status-pill.active{background:var(--st-active-bg, #d4f1ec);color:var(--st-active-fg, #0f7d6e)}.status-pill.active:before{background:var(--st-active-fg, #0f7d6e)}.status-pill.pending{background:var(--st-pending-bg, #fde9d6);color:var(--st-pending-fg, #b16511)}.status-pill.pending:before{background:var(--st-pending-fg, #b16511)}.status-pill.closed{background:var(--bg-sunken);color:var(--fg-3)}.status-pill.closed:before{background:var(--fg-4)}.status-pill.transferred{background:#e3def8;color:#5a4ed1}.status-pill.transferred:before{background:#5a4ed1}.status-pill.draft{background:var(--bg-sunken);color:var(--fg-3);border:1px dashed var(--border-strong)}.status-pill.draft:before{background:var(--fg-4)}.status-pill.invited{background:#fde9d6;color:#b16511}.status-pill.disabled{background:var(--bg-sunken);color:var(--fg-4)}.status-pill.invited:before,.status-pill.disabled:before{display:none}.btn{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;font-size:var(--fs-12);font-weight:500;border-radius:var(--r-sm);border:1px solid var(--border);background:var(--bg-elev);color:var(--fg);transition:all var(--dur-fast) var(--ease);white-space:nowrap}.btn:hover{background:var(--bg-hover);border-color:var(--border-strong)}.btn.primary{background:var(--brand-500);color:#fff;border-color:var(--brand-500)}.btn.primary:hover{background:var(--brand-600);border-color:var(--brand-600)}.btn.ghost{background:transparent;border-color:transparent;color:var(--fg-2)}.btn.ghost:hover{background:var(--bg-hover)}.btn.sm{padding:4px 8px;font-size:var(--fs-11)}.btn:disabled{opacity:.5;cursor:not-allowed}.icon-btn{width:28px;height:28px;border-radius:var(--r-sm);background:transparent;border:none;color:var(--fg-3);display:inline-flex;align-items:center;justify-content:center;transition:all var(--dur-fast) var(--ease)}.icon-btn:hover{background:var(--bg-hover);color:var(--fg)}.icon-btn.active{background:var(--bg-active, var(--brand-100));color:var(--brand-600)}.icon-btn.small{width:24px;height:24px}.chip{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border-radius:999px;font-size:var(--fs-12);font-weight:500;background:var(--bg-elev);color:var(--fg-2);border:1px solid var(--border);transition:all var(--dur-fast) var(--ease)}.chip:hover{background:var(--bg-hover)}.chip.active{background:var(--brand-100);color:var(--brand-700);border-color:var(--brand-300)}.chip .count{font-size:10px;padding:0 5px;border-radius:999px;background:var(--bg-sunken);color:var(--fg-3)}.chip.active .count{background:#ffffff80;color:var(--brand-700)}.toggle{position:relative;width:32px;height:18px;background:var(--border-strong);border-radius:999px;border:none;transition:background var(--dur-fast) var(--ease)}.toggle:after{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;background:#fff;border-radius:50%;transition:transform var(--dur-fast) var(--ease)}.toggle.on{background:var(--brand-500)}.toggle.on:after{transform:translate(14px)}.kbd{display:inline-block;padding:1px 5px;background:var(--bg-sunken);border:1px solid var(--border);border-radius:3px;font-size:10px;font-family:ui-monospace,SFMono-Regular,monospace;color:var(--fg-3)}.chat-page{display:grid;grid-template-columns:1fr 320px;height:100%;min-height:0}.chat-page:not(:has(.right-panel)){grid-template-columns:1fr}.chat-page>.chat-main:only-child{grid-column:1 / -1}.chat-main{display:flex;flex-direction:column;background:var(--bg);min-width:0;min-height:0;overflow:hidden}.chat-header{display:flex;align-items:center;gap:16px;padding:12px 20px;background:var(--bg-panel);border-bottom:1px solid var(--border);min-height:56px}.chat-header-left{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.chat-title-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-ticket{font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-13);color:var(--fg-3);font-weight:500;line-height:1.2;display:inline-flex;align-items:center;padding:3px 8px;background:var(--bg-2);border-radius:6px}.chat-tickets{position:relative}.chat-ticket-btn{display:inline-flex;align-items:center;gap:6px;padding:4px 8px;background:var(--bg-2);border:1px solid var(--border);border-radius:6px;font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-13);font-weight:600;color:var(--fg-2);cursor:pointer;transition:all .12s;line-height:1.2}.chat-ticket-btn:hover{background:var(--bg-hover);border-color:var(--brand-500);color:var(--fg)}.chat-ticket-btn.open{background:var(--brand-50);border-color:var(--brand-500);color:var(--brand-700)}.chat-ticket-btn>svg{color:var(--fg-4);transition:transform .12s}.chat-ticket-btn.open>svg{transform:rotate(180deg);color:var(--brand-700)}.chat-ticket-btn.multi{padding-right:6px}.chat-ticket-id{letter-spacing:-.01em}.chat-ticket-title-inline{color:var(--fg-2);max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-family:var(--font-sans, system-ui);font-weight:400}.chat-sub-customer{color:var(--fg-2)}.chat-ticket-more{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:18px;padding:0 5px;background:var(--brand-500);color:#fff;font-size:11px;font-weight:700;border-radius:9px;font-family:var(--font-sans, system-ui)}[data-theme=dark] .chat-ticket-btn.open{background:#2db9a92e;border-color:var(--brand-500);color:#80d4c8}.ticket-pop{position:absolute;top:calc(100% + 8px);left:0;width:460px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-lg);z-index:30;animation:fade-in .12s ease;overflow:hidden}.ticket-pop-head{display:flex;align-items:center;gap:8px;padding:10px 12px;font-size:var(--fs-12);font-weight:600;color:var(--fg-3);background:var(--bg-sunken);border-bottom:1px solid var(--border);text-transform:uppercase;letter-spacing:.04em}.ticket-pop-list{padding:4px}.ticket-pop-row{display:grid;grid-template-columns:auto 1fr auto auto auto;align-items:center;gap:10px;width:100%;padding:8px 10px;background:transparent;border:0;border-radius:var(--r-sm);font-size:var(--fs-13);color:var(--fg);cursor:pointer;text-align:left;transition:background .12s}.ticket-pop-row:hover{background:var(--bg-hover)}.ticket-pop-id{font-family:ui-monospace,SFMono-Regular,monospace;font-weight:700;color:var(--brand-700);font-size:var(--fs-12)}[data-theme=dark] .ticket-pop-id{color:#80d4c8}.ticket-pop-title{font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-pop-badge{font-size:10px;font-weight:700;padding:1px 6px;border-radius:3px;background:var(--brand-500);color:#fff;letter-spacing:.04em}.ticket-pop-foot{display:flex;gap:4px;padding:6px;border-top:1px solid var(--border);background:var(--bg-sunken)}.ticket-pop-action{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;background:transparent;border:0;border-radius:var(--r-sm);font-size:var(--fs-12);font-weight:500;color:var(--fg-2);cursor:pointer}.ticket-pop-action:hover{background:var(--bg-hover);color:var(--brand-700)}.chat-title{margin:0;font-size:var(--fs-15);font-weight:600;color:var(--fg);letter-spacing:-.01em;line-height:1.2;display:inline-flex;align-items:center}.chat-sub{display:flex;align-items:center;gap:6px;font-size:var(--fs-12);color:var(--fg-3);flex-wrap:wrap}.dot-sep{color:var(--fg-4)}.participants{display:inline-flex}.participants .avatar{margin-left:-4px;border:2px solid var(--bg-panel)}.participants .avatar:first-child{margin-left:0}.chat-header-right{display:flex;align-items:center;gap:4px}.thread-wrap{flex:1;min-height:0;display:flex;flex-direction:column}.thread-filter{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 16px;border-bottom:1px solid var(--border);background:var(--bg-sunken);flex-wrap:wrap}.thread-filter-tabs{display:inline-flex;gap:4px;padding:2px;background:var(--bg);border-radius:8px;border:1px solid var(--border)}.thread-filter-tab{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;border:0;background:transparent;font-size:var(--fs-12);font-weight:500;color:var(--fg-2);border-radius:6px;cursor:pointer;transition:all .12s}.thread-filter-tab:hover{color:var(--fg)}.thread-filter-tab.active{background:var(--brand-500);color:#fff}.thread-filter-count{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 5px;font-size:10px;font-weight:600;background:#ffffff40;color:inherit;border-radius:8px}.thread-filter-tab:not(.active) .thread-filter-count{background:var(--bg-active);color:var(--fg-3)}.thread-filter-legend{display:inline-flex;align-items:center;gap:12px;font-size:var(--fs-11);color:var(--fg-3)}.legend-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:4px;vertical-align:middle}.legend-customer{background:#f0d480;border:1px solid #c89818}.legend-public{background:var(--brand-500)}.legend-internal{background:var(--bg-active);border:1px dashed var(--border-strong, #ccc)}.thread{flex:1;overflow-y:auto;overflow-x:hidden;padding:16px 20px;display:flex;flex-direction:column;gap:6px;min-width:0;min-height:0}.thread>div{max-width:100%;min-width:0}.msg{max-width:100%;min-width:0}.msg-body{min-width:0;word-break:break-word}.msg-system{display:flex;align-items:center;gap:10px;margin:8px 0;font-size:var(--fs-11);color:var(--fg-4)}.msg-system .line{flex:1;height:1px;background:var(--border)}.msg-system .text{padding:0 6px}.msg-divider{display:flex;align-items:center;justify-content:center;margin:12px 0 6px;font-size:var(--fs-11);color:var(--fg-4)}.msg-divider span{padding:2px 10px;border-radius:999px;background:var(--bg-sunken)}.msg{display:flex;gap:10px;padding:4px 0;animation:slide-up .18s var(--ease)}.msg.agent-card,.msg.bot-card{display:flex!important;flex-direction:row!important;gap:10px!important;align-items:flex-start}.msg.mine .msg-bubble{background:var(--brand-100)}[data-theme=dark] .msg.mine .msg-bubble{background:var(--bg-active)}.msg.msg-customer .msg-bubble{background:#fff8e1;border:2px solid #f0d480;border-left:5px solid #d4a418;box-shadow:0 1px #c0901814;position:relative}[data-theme=dark] .msg.msg-customer .msg-bubble{background:#dca0281f;border-color:#dca02880;border-left-color:#d4a418}.msg.msg-to-customer .msg-bubble{background:var(--brand-50);border:2px solid var(--brand-500);border-left:5px solid var(--brand-500);position:relative;box-shadow:0 1px #2db9a914}[data-theme=dark] .msg.msg-to-customer .msg-bubble{background:#2db9a91f;border-color:var(--brand-500)}.msg-text+.msg-attachments{margin-top:8px}.msg-text{word-break:break-word}.msg-mention{display:inline-block;padding:0 4px;margin:0 1px;background:var(--brand-50);color:var(--brand-700);border-radius:3px;font-weight:600;font-size:.96em;cursor:pointer;border:1px solid var(--brand-300, #80d4c8);transition:all .12s}.msg-mention:hover{background:var(--brand-500);color:#fff;border-color:var(--brand-500)}[data-theme=dark] .msg-mention{background:#2db9a92e;color:#80d4c8;border-color:#2db9a966}[data-theme=dark] .msg-mention:hover{background:var(--brand-500);color:#fff}.msg-to-customer .msg-mention{background:#2db9a91f}.msg-ticket-ref,.msg-kb-ref{display:inline-block;padding:0 4px;background:var(--bg-sunken);color:var(--brand-700);border-radius:3px;font-family:var(--font-mono, monospace);font-size:.92em;font-weight:600;border:1px solid var(--border);cursor:pointer}.msg-ticket-ref:hover,.msg-kb-ref:hover{background:var(--brand-50);border-color:var(--brand-500)}[data-theme=dark] .msg-ticket-ref,[data-theme=dark] .msg-kb-ref{background:var(--bg-active);color:#80d4c8}.msg-attachments{display:flex;flex-wrap:wrap;gap:8px;max-width:540px}.msg-att{display:flex;flex-direction:column;border-radius:var(--r-md);overflow:hidden;background:var(--bg);border:1px solid var(--border);cursor:pointer;transition:transform .12s,box-shadow .12s}.msg-att:hover{transform:translateY(-1px);box-shadow:var(--shadow-sm)}.msg-att-image{width:160px}.msg-att-img-wrap{width:100%;aspect-ratio:9 / 16;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;color:#ffffffd9;position:relative}.msg-att-img-wrap:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(180deg,transparent 50%,rgba(0,0,0,.25))}.msg-att-img-label{font-size:var(--fs-11);font-weight:600;background:#00000080;color:#fff;padding:3px 8px;border-radius:999px;z-index:1}.msg-att-img-dim{font-size:10px;color:#ffffffb3;z-index:1}.msg-att-video{width:220px}.msg-att-vid-wrap{width:100%;aspect-ratio:16 / 10;position:relative;display:flex;align-items:center;justify-content:center}.msg-att-vid-wrap:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(135deg,#ffffff0a,#fff0,#0006)}.msg-att-vid-play{width:44px;height:44px;border-radius:50%;background:#fffffff2;color:#1a1a1a;border:0;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;padding-left:3px;box-shadow:0 2px 12px #0006;z-index:1}.msg-att-vid-play:hover{background:#fff;transform:scale(1.05);transition:transform .12s}.msg-att-vid-dur{position:absolute;bottom:6px;right:6px;background:#000000b3;color:#fff;font-size:10px;font-weight:600;padding:2px 6px;border-radius:3px;z-index:1}.msg-att-vid-label{position:absolute;bottom:6px;left:8px;font-size:10px;color:#ffffffd9;z-index:1}.msg-att-foot{display:flex;align-items:center;gap:6px;padding:6px 10px;font-size:var(--fs-11);color:var(--fg-3);background:var(--bg-sunken);border-top:1px solid var(--border-2)}.msg-att-foot svg{color:var(--fg-3);flex-shrink:0}.msg-att-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--fg-2)}.msg-att-size{color:var(--fg-4);flex-shrink:0}.msg-att-file{flex-direction:row;align-items:center;gap:10px;padding:10px 12px;min-width:200px}.msg-att-file>svg{color:var(--brand-600);flex-shrink:0}.msg-tag-customer,.msg-tag-public,.msg-tag-internal{display:inline-flex;align-items:center;gap:3px;font-size:10px;font-weight:600;padding:1px 6px;border-radius:3px;letter-spacing:.02em;flex-shrink:0;white-space:nowrap}.msg-tag-customer{background:#fff4d6;color:#8a5b00;border:1px solid #f0d480}.msg-tag-public{background:var(--brand-50);color:var(--brand-700);border:1px solid var(--brand-300, #80d4c8)}.msg-tag-internal{background:var(--bg-sunken);color:var(--fg-3);border:1px dashed var(--border)}[data-theme=dark] .msg-tag-customer{background:#dca0282e;color:#f0d480;border-color:#dca02873}[data-theme=dark] .msg-tag-public{background:#2db9a92e;color:#80d4c8;border-color:#2db9a973}[data-theme=dark] .msg-tag-internal{background:var(--bg-sunken);color:var(--fg-3);border-color:var(--border)}.msg-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.msg-meta{display:flex;align-items:center;gap:6px;flex-wrap:nowrap;min-width:0}.msg-name{white-space:nowrap;flex-shrink:0}.msg-meta .pill{flex-shrink:0}.msg-ts{white-space:nowrap;flex-shrink:0;margin-left:auto}.msg-name{font-size:var(--fs-13);font-weight:600;color:var(--fg);white-space:nowrap}.msg-ts{font-size:var(--fs-11);color:var(--fg-4)}.bot-badge{font-size:9px;padding:1px 5px;border-radius:3px;background:var(--brand-100);color:var(--brand-700);font-weight:700;letter-spacing:.04em}[data-theme=dark] .bot-badge{background:var(--bg-active);color:var(--brand-400)}.msg-bubble{font-size:var(--fs-13);line-height:1.5;color:var(--fg);background:var(--bg-elev);border:1px solid var(--border-2);padding:8px 12px;border-radius:var(--r-md);max-width:720px;word-wrap:break-word;white-space:pre-wrap}.msg-bubble.agent{background:var(--brand-50, #edfaf7);border-color:var(--brand-200, #b7e4dc)}[data-theme=dark] .msg-bubble.agent{background:var(--bg-active);border-color:var(--brand-700)}.msg.cmd .cmd-bubble{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;background:var(--bg-sunken);border:1px solid var(--border);border-radius:var(--r-sm);font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-12);color:var(--fg-2);align-self:flex-start}.cmd-bubble svg{color:var(--brand-600)}.cmd-tag{font-size:10px;padding:1px 5px;border-radius:3px;background:var(--bg-sunken);color:var(--fg-3)}.progress-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);padding:10px 12px;max-width:480px;display:flex;flex-direction:column;gap:8px;box-shadow:var(--shadow-sm)}.progress-card.complete{border-color:var(--brand-300);background:var(--brand-50, #edfaf7)}[data-theme=dark] .progress-card.complete{background:var(--bg-active);border-color:var(--brand-700)}.progress-head{display:flex;align-items:center;gap:8px}.progress-icon{width:22px;height:22px;border-radius:50%;background:var(--brand-100);color:var(--brand-700);display:inline-flex;align-items:center;justify-content:center}[data-theme=dark] .progress-icon{background:var(--bg-active);color:var(--brand-400)}.progress-card.complete .progress-icon{background:var(--brand-500);color:#fff}.progress-info{flex:1;min-width:0}.progress-title{font-size:var(--fs-13);font-weight:600;color:var(--fg)}.progress-stage{font-size:var(--fs-11);color:var(--fg-3)}.progress-pct{font-size:var(--fs-11);font-weight:600;color:var(--brand-600);font-family:ui-monospace,SFMono-Regular,monospace}.progress-bar{height:4px;border-radius:999px;background:var(--bg-sunken);overflow:hidden}.progress-fill{height:100%;background:linear-gradient(90deg,var(--brand-400),var(--brand-600));transition:width .4s var(--ease)}.progress-steps{display:flex;flex-direction:column;gap:4px;font-size:var(--fs-11)}.step{display:flex;align-items:center;gap:6px;color:var(--fg-3)}.step.done{color:var(--fg)}.step-dot{width:6px;height:6px;border-radius:50%;background:var(--border-strong)}.step.done .step-dot{background:var(--brand-500)}.result-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);max-width:640px;overflow:hidden;box-shadow:var(--shadow-sm)}.result-head{padding:8px 12px;border-bottom:1px solid var(--border-2);font-size:var(--fs-12);color:var(--fg-3);display:flex;align-items:center;gap:6px;background:var(--bg-sunken)}.result-list{display:flex;flex-direction:column}.result-row{display:flex;align-items:center;gap:8px;padding:8px 12px;border-bottom:1px solid var(--border-2);background:transparent;border-left:none;border-right:none;border-top:none;text-align:left;cursor:pointer;transition:background var(--dur-fast) var(--ease)}.result-row:last-child{border-bottom:none}.result-row:hover{background:var(--bg-hover)}.result-row.vert{flex-direction:column;align-items:flex-start;gap:4px;padding:10px 12px}.result-row-top{display:flex;align-items:center;gap:8px;width:100%}.result-title{font-size:var(--fs-13);color:var(--fg);font-weight:500;flex:1;min-width:0}.result-meta{font-size:var(--fs-11);color:var(--fg-4);font-family:ui-monospace,monospace}.result-snippet{font-size:var(--fs-12);color:var(--fg-2);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.score{font-size:var(--fs-11);font-weight:700;color:var(--brand-600);font-family:ui-monospace,monospace;background:var(--brand-100);padding:1px 6px;border-radius:3px}[data-theme=dark] .score{background:var(--bg-active);color:var(--brand-400)}.ticket-link{display:inline-flex;align-items:center;gap:3px;padding:1px 6px;border-radius:var(--r-sm);background:var(--bg-sunken);color:var(--fg-2);font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-11);font-weight:500;border:1px solid var(--border)}.ticket-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);max-width:600px;overflow:hidden;box-shadow:var(--shadow-sm)}.ticket-card.close{border-color:var(--brand-300)}.ticket-card-head{padding:8px 12px;border-bottom:1px solid var(--border-2);display:flex;align-items:center;gap:8px;font-size:var(--fs-12);color:var(--fg);background:var(--bg-sunken)}.ticket-card-tag{margin-left:auto;font-size:10px;padding:1px 6px;border-radius:3px;background:var(--accent-100, #fde9d6);color:var(--accent-600, #b16511);font-weight:700;letter-spacing:.04em}.ticket-card-tag.close{background:var(--brand-100);color:var(--brand-700)}[data-theme=dark] .ticket-card-tag.close{background:var(--bg-active);color:var(--brand-400)}.ticket-card-body{padding:12px;display:grid;grid-template-columns:1fr 1fr;gap:10px 16px}.kv{display:flex;align-items:baseline;gap:8px}.kv.col{grid-column:1 / -1;flex-direction:column;align-items:flex-start;gap:2px}.kv .k{font-size:10px;color:var(--fg-4);text-transform:uppercase;letter-spacing:.05em;min-width:48px;font-weight:600}.kv .v{font-size:var(--fs-12);color:var(--fg);display:inline-flex;align-items:center;gap:4px}.kv .v.strong{font-weight:600}.v.pri-P1{color:#c8312f;font-weight:600}.v.pri-P2{color:#b16511;font-weight:600}.v.pri-P3{color:var(--fg-2)}.kb-pill{font-size:10px;padding:1px 6px;border-radius:3px;background:var(--brand-100);color:var(--brand-700);font-family:ui-monospace,monospace;font-weight:600;margin-right:4px}[data-theme=dark] .kb-pill{background:var(--bg-active);color:var(--brand-400)}.kb-pill.ghost{background:var(--bg-sunken);color:var(--fg-3)}.ticket-card-foot{padding:8px 12px;border-top:1px solid var(--border-2);display:flex;gap:6px;justify-content:flex-end;background:var(--bg-sunken)}.composer-wrap{position:relative;padding:8px 20px 14px;border-top:1px solid var(--border);background:var(--bg-panel)}.composer{border:1px solid var(--border-strong);border-radius:var(--r-md);background:var(--bg-elev);display:flex;flex-direction:column;transition:border-color var(--dur-fast) var(--ease);overflow:hidden}.composer:focus-within{border-color:var(--brand-500);box-shadow:0 0 0 3px var(--ring)}.composer-target-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 10px;border-bottom:1px solid var(--border-2);background:var(--bg-sunken);font-size:11px}.composer-target-label{display:inline-flex;align-items:center;gap:6px;color:var(--fg-2)}.composer-target-label strong{color:var(--fg);font-weight:700}.composer-target-switch{display:inline-flex;gap:0;border:1px solid var(--border);border-radius:999px;overflow:hidden;background:var(--bg)}.target-btn{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border:0;background:transparent;font-size:11px;font-weight:500;color:var(--fg-3);cursor:pointer;transition:all .12s}.target-btn:hover{color:var(--fg)}.target-btn.active{background:var(--bg-active);color:var(--fg);font-weight:600}.target-btn.customer.active{background:var(--brand-500);color:#fff}.composer-target-customer{border-color:var(--brand-500);box-shadow:0 0 0 3px var(--ring),0 0 0 1px var(--brand-500)}.composer-target-customer .composer-target-bar{background:var(--brand-50);border-bottom-color:var(--brand-300, #80d4c8);color:var(--brand-700)}[data-theme=dark] .composer-target-customer .composer-target-bar{background:#2db9a91f;border-bottom-color:#2db9a966}.composer-target-customer .composer-target-label svg{color:var(--brand-600)}.composer-target-internal .composer-target-bar{background:repeating-linear-gradient(-45deg,var(--bg-sunken),var(--bg-sunken) 6px,var(--bg) 6px,var(--bg) 12px)}[data-theme=dark] .composer-target-internal .composer-target-bar{background:var(--bg-sunken)}.composer-target-internal .composer-target-label 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solid var(--border)}[data-theme=dark] .plan-pill.pro{background:#2db9a92e;color:#80d4c8;border-color:#2db9a966}.cx-tickets{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:var(--fs-12)}.cx-tk-total{font-weight:700;color:var(--fg)}.cx-tk-active{font-size:10px;color:#1856a3;background:#d6e9fb;padding:1px 6px;border-radius:3px}.cx-tk-pending{font-size:10px;color:#9a560a;background:#fde9d6;padding:1px 6px;border-radius:3px}[data-theme=dark] .cx-tk-active{background:#4e8ed138;color:#a8cdf0}[data-theme=dark] .cx-tk-pending{background:#e5a04338;color:#f1c184}.cx-csat{color:#c89818;font-weight:600}.risk-pill{display:inline-block;font-size:var(--fs-11);font-weight:600;padding:2px 8px;border-radius:3px}.risk-pill.low{background:#e2f0d4;color:#3a6d18}.risk-pill.mid{background:#fde9d6;color:#9a560a}.risk-pill.high{background:#ffd9d4;color:#c8312f}[data-theme=dark] .risk-pill.low{background:#6eaa5038;color:#b6dc92}[data-theme=dark] .risk-pill.mid{background:#e5a04338;color:#f1c184}[data-theme=dark] .risk-pill.high{background:#dc505038;color:#f1a8a8}.cx-last{font-size:var(--fs-12);color:var(--fg-3)}.cx-empty{padding:32px;text-align:center;color:var(--fg-3)}.cx-detail-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;justify-content:flex-end;z-index:1000;animation:fade-in .16s var(--ease)}.cx-detail{width:480px;max-width:90vw;background:var(--bg-panel);display:flex;flex-direction:column;box-shadow:var(--shadow-lg);animation:slide-in-right .2s var(--ease)}@keyframes slide-in-right{0%{transform:translate(20px);opacity:0}to{transform:translate(0);opacity:1}}.cx-detail-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border)}.cx-detail-title{display:flex;align-items:center;gap:12px}.cx-detail-name{font-size:18px;font-weight:700;color:var(--fg)}.cx-detail-sid{font-size:var(--fs-12);color:var(--fg-3);margin-top:2px}.cx-detail-body{flex:1;overflow:auto;padding:16px 20px}.cx-detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px 20px;padding:14px;background:var(--bg-sunken);border-radius:var(--r-md);margin-bottom:18px}.cx-detail-grid .l{font-size:var(--fs-11);color:var(--fg-3);margin-bottom:2px}.cx-detail-grid .v{font-size:var(--fs-13);font-weight:600;color:var(--fg)}.cx-src-tag{display:inline-block;padding:0 5px;margin-left:4px;font-size:9px;font-weight:700;letter-spacing:.04em;color:var(--fg-3);background:var(--bg-elev);border:1px solid var(--border-2);border-radius:3px;vertical-align:1px;text-transform:uppercase}.cx-sync-card{border:1px solid var(--border);border-radius:var(--r-md);background:var(--bg-panel);margin-bottom:14px;overflow:hidden}.cx-sync-head{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:linear-gradient(180deg,var(--brand-50, #e7f5f1) 0%,transparent 100%);border-bottom:1px solid var(--border-2)}[data-theme=dark] .cx-sync-head{background:linear-gradient(180deg,rgba(45,185,169,.1) 0%,transparent 100%)}.cx-sync-title{display:inline-flex;align-items:center;gap:6px;font-size:var(--fs-12);font-weight:600;color:var(--fg)}.cx-sync-title>svg{color:var(--brand-500)}.cx-sync-btn{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;background:transparent;border:1px solid var(--border);border-radius:999px;font-size:11px;color:var(--fg-2);cursor:pointer;transition:all .12s}.cx-sync-btn:hover{border-color:var(--brand-500);color:var(--brand-700);background:var(--bg-hover)}.cx-sync-sources{display:flex;flex-direction:column;padding:4px 0}.cx-sync-source{display:grid;grid-template-columns:auto 90px 1fr auto;align-items:center;gap:10px;padding:7px 14px;font-size:var(--fs-12)}.cx-sync-source+.cx-sync-source{border-top:1px dashed var(--border-2)}.cx-sync-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.cx-sync-dot.ok{background:#5fb04e;box-shadow:0 0 0 3px #5fb04e2e}.cx-sync-dot.warn{background:#d99431;box-shadow:0 0 0 3px #d994312e}.cx-sync-dot.err{background:#c83d3d;box-shadow:0 0 0 3px #c83d3d2e}.cx-sync-name{font-weight:600;color:var(--fg)}.cx-sync-fields{color:var(--fg-3);font-size:var(--fs-11)}.cx-sync-time{color:var(--fg-4);font-size:var(--fs-11);font-variant-numeric:tabular-nums}.cx-link-actions{display:flex;justify-content:flex-end;margin-bottom:14px}.cx-add-ext-wrap{position:relative}.cx-add-ext-btn{display:inline-flex;align-items:center;gap:5px;padding:5px 10px;background:var(--bg-elev);border:1px solid var(--border);border-radius:var(--r-sm);font-size:var(--fs-12);font-weight:600;color:var(--fg-2);cursor:pointer;transition:all .12s}.cx-add-ext-btn:hover{border-color:var(--brand-500);color:var(--brand-700);background:var(--bg-panel)}[data-theme=dark] .cx-add-ext-btn:hover{color:#80d4c8}.cx-add-ext-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:49}.cx-link-cancel-row{margin-top:12px;text-align:center}.cx-add-ext-pop{position:absolute;top:calc(100% + 6px);right:0;width:280px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);box-shadow:0 12px 36px #00000029;z-index:50;padding:6px;animation:fade-in .14s ease}.cx-add-ext-head{padding:6px 10px 8px;font-size:11px;font-weight:700;color:var(--fg-3);text-transform:uppercase;letter-spacing:.05em}.cx-add-ext-item{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;background:transparent;border:0;border-radius:var(--r-sm);text-align:left;cursor:pointer;transition:background .1s}.cx-add-ext-item:hover:not(.disabled){background:var(--bg-hover)}.cx-add-ext-item.disabled{cursor:not-allowed;opacity:.55}.cx-add-ext-icon{width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;background:var(--bg-sunken);color:var(--fg-3);border-radius:var(--r-sm);font-size:11px;font-weight:700;flex-shrink:0}.cx-add-ext-icon.ipo{background:linear-gradient(135deg,#2db9a9,#1f8a7e);color:#fff}.cx-add-ext-name{font-size:var(--fs-12);font-weight:600;color:var(--fg)}.cx-add-ext-desc{font-size:11px;color:var(--fg-3);margin-top:1px}.cx-add-ext-divider{height:1px;background:var(--border-2);margin:6px 0}.cx-add-ext-soon{padding:0 10px 4px;font-size:10px;font-weight:700;color:var(--fg-3);text-transform:uppercase;letter-spacing:.05em}.cx-link-empty{border:1.5px dashed var(--border);border-radius:var(--r-md);padding:28px 24px;text-align:center;background:var(--bg-sunken)}.cx-link-empty-icon{width:48px;height:48px;margin:0 auto 12px;display:inline-flex;align-items:center;justify-content:center;background:var(--bg-panel);border:1px solid var(--border);border-radius:50%;color:var(--brand-500)}.cx-link-empty-title{font-size:var(--fs-15);font-weight:700;color:var(--fg);margin-bottom:6px}.cx-link-empty-sub{font-size:var(--fs-12);color:var(--fg-3);line-height:1.6;max-width:380px;margin:0 auto 20px}.cx-link-form{max-width:360px;margin:0 auto;text-align:left}.cx-link-label{display:block;font-size:11px;font-weight:600;color:var(--fg-3);margin-bottom:6px;text-transform:uppercase;letter-spacing:.04em}.cx-link-input-row{display:flex;align-items:stretch;gap:6px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-sm);padding:4px}.cx-link-input-row:focus-within{border-color:var(--brand-500);box-shadow:0 0 0 3px #2db9a926}.cx-link-prefix{display:inline-flex;align-items:center;padding:0 8px;font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-13);font-weight:600;color:var(--fg-3);background:var(--bg-sunken);border-radius:3px}.cx-link-input{flex:1;min-width:0;border:0;outline:0;background:transparent;font-family:ui-monospace,SFMono-Regular,monospace;font-size:var(--fs-13);color:var(--fg);padding:0 6px;letter-spacing:.04em}.cx-link-hint{display:flex;align-items:center;gap:4px;flex-wrap:wrap;margin-top:8px;font-size:11px;color:var(--fg-3)}.cx-link-hint>svg{color:var(--fg-4)}.cx-link-search-by-email{color:var(--brand-700);text-decoration:underline}[data-theme=dark] .cx-link-search-by-email{color:#80d4c8}.cx-sync-badge{display:inline-block;padding:1px 7px;font-size:10px;font-weight:700;background:#5fb04e26;color:#3a6d18;border-radius:3px;margin-left:4px;letter-spacing:.04em}[data-theme=dark] .cx-sync-badge{background:#5fb04e33;color:#b6dc92}.cx-sync-actions{display:flex;align-items:center;gap:8px}.cx-sync-link{display:inline-flex;align-items:center;gap:4px;font-size:11px;color:var(--brand-700);text-decoration:none}[data-theme=dark] .cx-sync-link{color:#80d4c8}.cx-sync-link:hover{text-decoration:underline}.cx-sync-meta{display:grid;grid-template-columns:1fr 1fr;gap:8px 20px;padding:10px 14px}.cx-sync-meta>div{display:flex;align-items:baseline;gap:6px}.cx-sync-meta-l{font-size:10px;color:var(--fg-4);text-transform:uppercase;letter-spacing:.04em;min-width:56px}.cx-sync-meta-v{font-size:var(--fs-12);color:var(--fg);font-family:ui-monospace,SFMono-Regular,monospace}code.cx-sync-meta-v{background:var(--bg-sunken);padding:1px 6px;border-radius:3px}.cx-verified{color:#3a6d18;font-weight:600;font-size:var(--fs-13)}[data-theme=dark] .cx-verified{color:#b6dc92}.cx-pay-ok{color:#3a6d18;font-weight:600}[data-theme=dark] .cx-pay-ok{color:#b6dc92}.cx-sub-block{margin-bottom:18px}.cx-sub-main{position:relative;padding:16px 18px;background:linear-gradient(180deg,var(--brand-50) 0%,var(--bg-panel) 100%);border:1px solid var(--brand-300);border-radius:var(--r-md);margin-bottom:12px}[data-theme=dark] .cx-sub-main{background:linear-gradient(180deg,rgba(45,185,169,.1) 0%,var(--bg-panel) 100%);border-color:var(--brand-500)}.cx-sub-main-head{display:flex;align-items:center;gap:8px;margin-bottom:6px}.cx-sub-main-tag{display:inline-block;padding:2px 8px;border-radius:999px;background:var(--brand-600);color:#fff;font-size:var(--fs-11);font-weight:700;letter-spacing:.02em}.cx-sub-main-status{margin-left:auto;font-size:var(--fs-11);font-weight:600}.cx-sub-main-status.ok{color:#2f7d3a}.cx-sub-main-status.warn{color:#b16511}.cx-sub-main-status.fail{color:#b13e3e}[data-theme=dark] .cx-sub-main-status.ok{color:#7fc090}.cx-sub-main-title{font-size:var(--fs-17);font-weight:700;color:var(--fg);letter-spacing:-.01em;margin-bottom:12px}.cx-sub-main-term{color:var(--fg-3);font-weight:500;font-size:var(--fs-14)}.cx-sub-main-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:10px 20px}.cx-sub-main-grid .l{font-size:var(--fs-11);color:var(--fg-3);margin-bottom:2px}.cx-sub-main-grid .v{font-size:var(--fs-13);font-weight:600;color:var(--fg)}.cx-mod-head{display:flex;align-items:center;justify-content:space-between;padding:0 2px 6px;font-size:var(--fs-11);color:var(--fg-3);text-transform:uppercase;letter-spacing:.05em;font-weight:600}.cx-mod-head-l{color:var(--fg-2)}.cx-mod-head-r{color:var(--fg-4);text-transform:none;letter-spacing:0;font-weight:500}.cx-mod-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:10px}.cx-mod-card{padding:10px 12px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);display:flex;flex-direction:column;gap:4px;transition:border-color var(--dur-fast) var(--ease),box-shadow var(--dur-fast) var(--ease)}.cx-mod-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow-sm)}.cx-mod-card-head{display:flex;align-items:center;gap:6px;justify-content:space-between}.cx-mod-name{font-size:var(--fs-13);font-weight:600;color:var(--fg)}.cx-mod-status{font-size:10px;font-weight:600;white-space:nowrap}.cx-mod-status.ok{color:#2f7d3a}.cx-mod-status.warn{color:#b16511}.cx-mod-status.fail{color:#b13e3e}[data-theme=dark] .cx-mod-status.ok{color:#7fc090}.cx-mod-desc{font-size:var(--fs-11);color:var(--fg-3)}.cx-mod-meta{display:flex;align-items:center;justify-content:space-between;margin-top:2px;font-size:var(--fs-11)}.cx-mod-price{color:var(--fg-2);font-weight:600}.cx-mod-since{color:var(--fg-4);font-family:ui-monospace,monospace}.cx-mod-add{display:flex;align-items:center;justify-content:center;gap:6px;padding:10px 12px;background:transparent;border:1px dashed var(--border-strong);border-radius:var(--r-md);color:var(--fg-3);font-size:var(--fs-12);font-weight:500;cursor:pointer;transition:all var(--dur-fast) var(--ease);min-height:60px}.cx-mod-add:hover{border-color:var(--brand-500);color:var(--brand-600);background:var(--brand-50)}[data-theme=dark] .cx-mod-add:hover{background:#2db9a914}.cx-sub-history{display:flex;flex-direction:column;margin-bottom:18px;border:1px solid var(--border-2);border-radius:var(--r-md);background:var(--bg-elev);overflow:hidden}.cx-sub-row{display:grid;grid-template-columns:100px 90px 1fr;align-items:center;gap:12px;padding:9px 14px;font-size:var(--fs-12)}.cx-sub-row+.cx-sub-row{border-top:1px dashed var(--border-2)}.cx-sub-time{color:var(--fg-3);font-variant-numeric:tabular-nums;font-family:ui-monospace,monospace;font-size:11px}.cx-sub-evt{display:inline-block;padding:2px 8px;border-radius:3px;font-size:11px;font-weight:600;text-align:center}.cx-sub-evt.renew{background:#5fb04e26;color:#3a6d18}.cx-sub-evt.upgrade{background:#2db9a926;color:var(--brand-700)}.cx-sub-evt.fail{background:#c83d3d1f;color:#a32d2d}.cx-sub-evt.start{background:var(--bg-sunken);color:var(--fg-3)}[data-theme=dark] .cx-sub-evt.renew{color:#b6dc92}[data-theme=dark] .cx-sub-evt.upgrade{color:#80d4c8}[data-theme=dark] .cx-sub-evt.fail{color:#f4b6b6}.cx-sub-desc{color:var(--fg-2)}.cx-channels{display:flex;gap:4px}.ch-dot{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;color:#fff;flex-shrink:0}.ch-dot.lg{width:36px;height:36px;border-radius:8px}.ch-dot.md{width:32px;height:32px;border-radius:8px}.ch-dot.xl{width:48px;height:48px;border-radius:10px}.ch-dot>svg{width:70%;height:70%}.ch-dot:not(.md):not(.lg):not(.xl)>svg{width:75%;height:75%}.ch-dot.line{background:#06c755}.ch-dot.email{background:#5f6c7b}.ch-dot.fb{background:#0084ff}.ch-dot.phone{background:#d97757}.cx-channels-list{display:flex;flex-direction:column;margin-bottom:18px;border:1px solid var(--border-2);border-radius:var(--r-md);background:var(--bg-elev);overflow:hidden}.cx-channel-row{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:12px;padding:10px 14px}.cx-channel-row+.cx-channel-row{border-top:1px dashed var(--border-2)}.cx-channel-info{min-width:0}.cx-channel-name{font-size:var(--fs-13);font-weight:600;color:var(--fg);display:flex;align-items:center;gap:6px}.cx-channel-primary{font-size:10px;font-weight:700;padding:1px 6px;background:var(--brand-50, #e7f5f1);color:var(--brand-700);border-radius:3px;letter-spacing:.04em}[data-theme=dark] .cx-channel-primary{background:#2db9a92e;color:#80d4c8}.cx-channel-handle{font-size:var(--fs-12);color:var(--fg-3);margin-top:2px}.cx-channel-handle code{background:transparent;padding:0}.cx-channel-meta{font-size:var(--fs-11);color:var(--fg-4)}.cx-ext-cell{display:flex;flex-direction:column;gap:2px;align-items:flex-start}.cx-ext-name{display:inline-flex;align-items:center;gap:4px;font-size:10px;font-weight:700;color:var(--brand-700);letter-spacing:.02em}[data-theme=dark] .cx-ext-name{color:#80d4c8}.cx-ext-name:before{content:"";width:5px;height:5px;border-radius:50%;background:#5fb04e}.cx-channel-row{grid-template-columns:auto 1fr}.cx-channel-note{display:flex;align-items:flex-start;gap:6px;margin:-8px 0 18px;padding:8px 12px;background:var(--bg-sunken);border-radius:var(--r-sm);font-size:11px;color:var(--fg-3);line-height:1.5}.cx-channel-note>svg{color:var(--fg-4);flex-shrink:0;margin-top:2px}.cx-detail-section-title{font-size:var(--fs-11);color:var(--fg-3);text-transform:uppercase;letter-spacing:.04em;margin-bottom:8px;font-weight:600}.cx-conv-list{display:flex;flex-direction:column;gap:4px}.cx-conv-row{display:grid;grid-template-columns:auto 1fr auto auto;gap:10px;align-items:center;padding:8px 12px;font-size:var(--fs-13);border:1px solid var(--border-2);border-radius:var(--r-sm);background:var(--bg-elev);cursor:pointer;transition:background .12s,border-color .12s}.cx-conv-row:hover{background:var(--bg-2);border-color:var(--border)}.cx-conv-id{font-family:var(--font-mono, monospace);color:var(--fg-3);font-size:var(--fs-12)}.cx-conv-title{color:var(--fg);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cx-conv-time{font-size:var(--fs-11);color:var(--fg-4)}.tickets-table{margin:0 28px 28px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md);overflow:hidden}.tickets-thead,.tickets-trow{display:grid;grid-template-columns:80px 2fr 1.2fr 100px 80px 110px 80px 80px;gap:12px;align-items:center}.tickets-thead{padding:10px 16px;background:var(--bg-sunken);border-bottom:1px solid var(--border);font-size:var(--fs-11);color:var(--fg-3);font-weight:600;text-transform:uppercase;letter-spacing:.04em}.tickets-trow{padding:10px 16px;border-bottom:1px solid var(--border-2);font-size:var(--fs-12)}.tickets-trow:last-child{border-bottom:none}.tickets-trow:hover{background:var(--bg-hover)}.tickets-trow.clickable{cursor:pointer}.tickets-trow.clickable:focus-visible{outline:2px solid var(--accent, #4a7cff);outline-offset:-2px;background:var(--bg-hover)}.t-id{font-family:ui-monospace,monospace;color:var(--fg-2);font-weight:500}.t-title{color:var(--fg);font-weight:500}.t-customer,.t-time{color:var(--fg-3)}.t-owner{display:inline-flex;align-items:center;gap:6px;color:var(--fg)}.t-actions{display:flex;justify-content:flex-end;align-items:center}.t-action-btn{display:inline-flex;align-items:center;gap:5px;padding:4px 9px;font-size:var(--fs-12);color:var(--fg-2);background:transparent;border:1px solid var(--border);border-radius:var(--r-sm, 6px);cursor:pointer;opacity:0;transition:opacity .12s ease,background .12s ease,color .12s ease,border-color .12s ease}.tickets-trow:hover .t-action-btn,.tickets-trow:focus-visible .t-action-btn,.t-action-btn:focus-visible{opacity:1}.t-action-btn:hover{background:var(--bg-hover);color:var(--fg);border-color:var(--border-2)}.t-action-btn:focus-visible{outline:2px solid var(--accent, #4a7cff);outline-offset:1px}.tickets-empty{padding:40px 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transparent;margin-bottom:-1px;font-size:var(--fs-12);color:var(--fg-3);display:inline-flex;align-items:center;gap:6px;white-space:nowrap;transition:all var(--dur-fast) var(--ease)}.admin-tab:hover{color:var(--fg)}.admin-tab.active{color:var(--brand-600);border-bottom-color:var(--brand-500);font-weight:500}.admin-body{flex:1;overflow-y:auto;padding:24px 28px}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}.stat-card{padding:16px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-md)}.stat-label{font-size:var(--fs-11);color:var(--fg-3);margin-bottom:6px}.stat-value{font-size:28px;font-weight:700;color:var(--fg);letter-spacing:-.02em;line-height:1}.stat-value span{font-size:14px;font-weight:500;color:var(--fg-3);margin-left:2px}.stat-delta{font-size:var(--fs-11);margin-top:6px}.stat-delta.up{color:#2db9a9}.stat-delta.down{color:#c8312f}.admin-grid-2{display:grid;grid-template-columns:1fr 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#00000080}.att-lb-img-label{font-size:32px;font-weight:600;letter-spacing:-.02em}.att-lb-img-dim{font-size:14px;margin-top:8px;font-family:ui-monospace,SFMono-Regular,monospace}.att-lb-vid-play{width:88px;height:88px;border-radius:50%;background:#ffffff26;border:2px solid rgba(255,255,255,.5);color:#ffffffe6;cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.att-lb-vid-play:hover{background:#ffffff40;transform:scale(1.05);transition:all .14s}.att-lb-vid-dur,.att-lb-vid-label{position:absolute;padding:4px 10px;background:#00000080;border-radius:4px;font-size:12px;color:#fff}.att-lb-vid-dur{bottom:16px;right:16px}.att-lb-vid-label{bottom:16px;left:16px;font-style:italic}.att-lb-file{width:min(480px,80vw);background:var(--bg-panel);padding:40px 32px;border-radius:var(--r-md);display:flex;flex-direction:column;align-items:center;gap:12px;box-shadow:0 30px 80px #00000080}.att-lb-file-icon{width:68px;height:80px;padding-bottom:8px;font-size:14px}.att-lb-file-name{font-size:var(--fs-15);font-weight:600;color:var(--fg);text-align:center;word-break:break-all}.att-lb-file-meta{font-size:var(--fs-12);color:var(--fg-3)}.att-lb-file-hint{margin-top:8px;font-size:var(--fs-12);color:var(--fg-4);text-align:center}.att-toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%);display:inline-flex;align-items:center;gap:8px;padding:10px 16px;background:#1f2933;color:#fff;border-radius:999px;font-size:var(--fs-13);box-shadow:0 8px 24px #0000004d;z-index:1200;animation:toast-pop .22s var(--ease)}@keyframes toast-pop{0%{opacity:0;transform:translate(-50%,8px)}to{opacity:1;transform:translate(-50%)}}.result-row-wrap{position:relative}.result-actions{display:flex;gap:4px;margin-top:8px;padding-top:8px;border-top:1px dashed var(--border-2)}.result-action{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;background:transparent;border:1px solid var(--border);border-radius:999px;font-size:var(--fs-12);color:var(--fg-2);cursor:pointer;transition:all .12s}.result-action:hover{background:var(--bg-hover);border-color:var(--brand-500);color:var(--brand-700)}.result-action.primary{background:var(--brand-500);color:#fff;border-color:var(--brand-500)}.result-action.primary:hover{filter:brightness(1.05);color:#fff}.result-preview{margin:4px 0 8px;border:1px solid var(--brand-500);border-radius:var(--r-md);background:var(--bg-panel);box-shadow:0 4px 16px #0000000f;animation:fade-in .14s ease}.result-preview-head{display:flex;align-items:center;gap:8px;padding:10px 14px;background:linear-gradient(180deg,var(--brand-50, #e7f5f1) 0%,transparent 100%);border-bottom:1px solid var(--border)}[data-theme=dark] .result-preview-head{background:linear-gradient(180deg,rgba(45,185,169,.1) 0%,transparent 100%)}.result-preview-tag{font-family:ui-monospace,SFMono-Regular,monospace;font-weight:700;color:var(--brand-700);font-size:var(--fs-12)}[data-theme=dark] .result-preview-tag{color:#80d4c8}.result-preview-title{flex:1;font-size:var(--fs-13);font-weight:600;color:var(--fg)}.icon-btn.xs{width:22px;height:22px;padding:0}.result-preview-body{padding:12px 14px}.result-preview-snippet{margin:0 0 10px;font-size:var(--fs-13);line-height:1.6;color:var(--fg)}.result-preview-meta{display:flex;flex-wrap:wrap;gap:12px;font-size:var(--fs-11);color:var(--fg-3)}.result-preview-meta>span{display:inline-flex;align-items:center;gap:4px}.result-preview-meta svg{color:var(--fg-4)}.result-preview-foot{display:flex;justify-content:flex-end;gap:8px;padding:10px 14px;background:var(--bg-sunken);border-top:1px solid var(--border);border-radius:0 0 var(--r-md) var(--r-md)}.rp-ticket-cards{display:flex;flex-direction:column;gap:8px}.rp-ticket-card{background:var(--bg-2);border:1px solid 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10px;padding-left:22px;color:var(--fg-2)}.kb-edit-preview-body li{margin-bottom:4px}.kb-edit-chat{display:flex;flex-direction:column;min-height:0;background:var(--bg-panel)}.kb-edit-chat-head{display:flex;align-items:center;gap:6px;padding:10px 14px;border-bottom:1px solid var(--border);font-size:var(--fs-11);color:var(--fg-3);text-transform:uppercase;letter-spacing:.06em;font-weight:700}.kb-edit-chat-head svg{color:var(--brand-500)}.kb-edit-chat-head .icon-btn.sm{padding:4px}.kb-edit-chat-body{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:10px;background:linear-gradient(180deg,var(--bg-app) 0%,var(--bg-panel) 100%)}.kb-edit-msg{display:flex;gap:8px;align-items:flex-start;max-width:92%}.kb-edit-msg.me{align-self:flex-end;flex-direction:row-reverse}.kb-edit-msg-avatar{width:22px;height:22px;border-radius:999px;background:#d650281f;color:var(--brand-600);display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.kb-edit-msg-bubble{padding:8px 12px;border-radius:12px;font-size:var(--fs-12);line-height:1.55;background:var(--bg-panel);border:1px solid var(--border);color:var(--fg-1);display:flex;flex-direction:column;gap:6px}.kb-edit-msg.me .kb-edit-msg-bubble{background:var(--brand-500);color:#fff;border-color:transparent;border-bottom-right-radius:4px}.kb-edit-msg.ai .kb-edit-msg-bubble{border-bottom-left-radius:4px}.kb-edit-msg-bubble.thinking{color:var(--fg-3);display:flex;flex-direction:row;align-items:center;gap:8px}.kb-edit-dots{display:inline-flex;gap:3px}.kb-edit-dots i{width:5px;height:5px;border-radius:999px;background:var(--fg-3);animation:kb-edit-pulse 1.2s infinite ease-in-out}.kb-edit-dots i:nth-child(2){animation-delay:.15s}.kb-edit-dots i:nth-child(3){animation-delay:.3s}@keyframes kb-edit-pulse{0%,80%,to{opacity:.3}40%{opacity:1}}.kb-edit-diff{display:inline-flex;align-items:center;gap:4px;align-self:flex-start;padding:3px 8px;border-radius:6px;background:#22863a1a;color:#226a30;font-size:10px;font-weight:600}[data-theme=dark] .kb-edit-diff{background:#52c46d26;color:#87d195}.kb-edit-diff svg{color:currentColor}.kb-edit-quick{display:flex;flex-wrap:wrap;gap:6px;padding:8px 12px;border-top:1px solid var(--border)}.kb-edit-quick-btn{padding:4px 10px;border-radius:999px;background:var(--bg-app);border:1px solid var(--border);font-size:11px;color:var(--fg-2);cursor:pointer;transition:all .12s var(--ease)}.kb-edit-quick-btn:hover{border-color:var(--brand-500);color:var(--brand-600);background:#d650280f}.kb-edit-chat-input{display:flex;gap:8px;align-items:flex-end;padding:10px 12px;border-top:1px solid var(--border);background:var(--bg-panel)}.kb-edit-chat-input textarea{flex:1;resize:none;padding:8px 10px;border-radius:8px;border:1px solid var(--border);background:var(--bg-app);color:var(--fg-1);font-size:var(--fs-12);font-family:inherit;line-height:1.5;outline:none}.kb-edit-chat-input textarea:focus{border-color:var(--brand-500);box-shadow:0 0 0 3px #d650281a}.kb-edit-send{width:32px;height:32px;border-radius:8px;background:var(--brand-500);color:#fff;border:0;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background .12s var(--ease)}.kb-edit-send:hover:not(:disabled){background:var(--brand-600)}.kb-edit-send:disabled{opacity:.4;cursor:not-allowed}